Application Support Specialist/Admin

DFSC · Forest Park, Georgia
Department DFSC
Employment Type Full-Time
Minimum Experience Experienced

DFSC Staff Support will aid full-service forensic and biometric support (traditional, expeditionary, and reach-back) to Army and DoD entities worldwide: providing specialized forensics training and research capabilities, serving as an Executive Agent for the DoD Convicted Offender DNA database registry commonly known as CODIS, responsible for technical management over the USACIDC criminalistics program, oversees mandatory training and certification of employees and laboratory accreditation, conduct research, development, testing, and evaluation.


Required Education and Experience:

  • Possess a Bachelor’s Degree or equivalent, or 3-5 years of general experience working with automation systems
  • Experience creating and maintaining workflows, training definitions, reports and other application tools ISO maintenance of quality management compliance records
  • Ability to serve as a link between vendors and OQIT staff by providing information and guidance on relevant products and services
  • Ability to schedule downtime for preventive maintenance and software updates
  • Ability to implement application functions for OQIT employees and students.
  • Knowledge in designing, publishing, and maintaining automated quality documents.
  • Knowledge of web-based databases for the purposes of records maintenance, specifically Qualtrax
  • Ability to maintain application compliance records, email actions, and workflows ISO laboratory accreditation
  • Ability to design and integrate new workflow templates
  • Ability to design ad hoc queries and reports
  • Ability to remain informed on upcoming needs regarding applications and shared network resources and provide pertinent information about the options to assist with making appropriate decisions
  • Ability to test network components/applications to ensure that users can access applications on networks
  • Ability to interface with software developers to troubleshoot and communicate organizational needs
  • General knowledge and/or understanding of quality management practices, to include accreditation requirements
  • Skills in managing the day-to-day operations, maintenance, and refinement of the LMS content
  • Ability to collaborate with OQIT Management and Training Manager to establish reporting and performance tracking tools and products
  • Ability to run and configure LMS training reports and distribute on timeline established by OQIT leadership
  • Ability to maintain in-house training program material and content within the LMS ISO of program effectiveness, continuity, and accreditation requirements


Additional Eligibility Qualifications:

  • Possess the capability to read, write, speak, and understand
  • Possess and maintain a valid driver’s license.
  • Possess and maintain all required training as stated throughout this PWS.
  • Possess skills/knowledge of performing office automation work that includes word processing, electronic mail, spreadsheets, presentations, and other personal computer applications; typing a variety of materials from rough draft into final form including narrative and tabular material, e.g., correspondence, reports, and forms; maintaining records, historical records, survey results, reference library of training catalogs, regulations and other miscellaneous publications; establishing and maintaining office functional files and reference files; knowledge management applications e.g., SharePoint, Army training requirements and resources system (ATRRS), and Blackboard.


Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice.

 

Work Authorization/Security Clearance:

  • Possess a Secret level security clearance and maintain the required security clearance throughout the life of the contract.
  • Will be required to give a DNA sample at no cost to the Contractor or his/her employees. The DNA sample, which consists of swabbing the inside of one’s mouth, will be collected and maintained by the Combined DNA Index System (CODIS) Branch of the United States Army Criminal Investigation Laboratory (USACIL). The information, to include names of donors, signatures of donors, and dates of collection, and the representative samples will not be released outside the USACIL, unless directed by court order. Likewise, the retention of this information and DNA samples should be considered permanent.

 

Supervisory Responsibility: None

 

Work Environment:

Normal hours for conducting business between the hours of 0800 to 1700, with personnel schedules staggered to allow for classroom availability between the hours of 0700 to 1800

Monday thru Friday except Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Shift work may be required. Anticipated shift schedule is as follows:

Day Shift: 0800-1700

Swing Shift: 1530-0030

Midnight Shift: 2300-0800

In the event personnel assigned to this contract are required for early/late/weekend school retraining of students or needed for classroom observation the anticipated hours are:

Alternate Day Shift: 0630-1030 and 1500-1900

Alternate Swing Shift: 1300-1700 and 1900-2300

Alternate Midnight Shift: 2100-0100 and 0300-0700

Weekend Shift: 0830-1330 on Saturdays, with five (5) hours shifted from weekday work

These operating hours and days may vary based on the requirements of the agency. Personnel work schedules may be “flexed” to meet the training needs of the Cyber School for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five-day work week. Overtime will not be authorized.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Instructor/Writer position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, but only after full disclosure by the applicant.

  • Position generally requires light work with occasional lifting of up to (30) pounds or more, carrying supplies, equipment.
  • The job requires varying amounts of sitting, standing, and walking.
  • This position requires the ability to sit or stand for extended periods of time.
  • The ability to communicate clearly with an excellent comprehension of the English language is essential.
  • Work is generally performed in an indoor setting.

 

Physical demands are representative of those that must be met by an employee to successfully perform the duties described in the work environment.

 

Travel:

Travel within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) to support tasks and requirements may be required.  

 

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

 

Benefits:

Medical, Dental, and Vision Plans offered to all employees.

401K plan with up to 4% matching

Long-term and Short-term Disability

Standard Life Insurance

Training and Tuition Assistance

Paid Time Off (PTO)

 

Apply online at www.at-leaders.com and click on Careers.

 

**This position is in support of current opportunities.**

 

#CJ

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  • Location
    Forest Park, Georgia
  • Department
    DFSC
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced